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Following the Consumer Protection Law, it is possible to return completely new products when they have not been used and in their original packaging within 14 days and upon presentation of an invoice. Here are more details:
Please note that the Orta boutique store and website consultation is only general. It is the customer’s responsibility to verify the correctness of the various products when using them. Therefore, the compensation for using a faulty product will only be limited to its cost. There is no warranty for improper use of the products. The product warranty is provided by the importers and manufacturers specific to the product and is under their responsibility and final discretion only. Product service will be supplied at the point of sale in the Orta boutique store only.
There is and will not be any compensation or liability, whether explicitly or implicitly, for the results of the product purchased on the website or at the point of sale if it is not used according to the instructions, procedures, and precautions. Any compensation of the buyer or the user and the liability in the event of damage, injury, or loss in using a product purchased on the website or at the point of sale will be limited to its purchase price only.
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